Frequently Asked Questions

What kind of customer service does SecureSwipe Payments offer?

24/7/365 US-Based Support

Get expert assistance anytime with our dedicated support team. Whether you have questions or need troubleshooting, we’re here to help via phone, email, and live chat.

What is SecureSwipe Payments?

SecureSwipe Payments is a trusted payment processing company based in Richmond, VA, providing fast, secure, and cost-effective payment solutions for businesses of all sizes.

How do I get started with SecureSwipe Payments?

Getting started is simple! Contact us for a consultation, and we’ll set you up with the best payment processing solution for your business.

What types of businesses do you work with?

We serve a wide range of industries, including retail, e-commerce, restaurants, professional services, healthcare, and more. Whether you need in-store, online, or mobile payment solutions, we’ve got you covered.

Payment Processing & Security

What types of payments can I accept?

You can accept credit cards, debit cards, contactless payments (Apple Pay, Google Pay), ACH transfers, and online payments.

How long does it take for funds to be deposited into my account?

Most transactions are processed within 1-2 business days, but same-day or next-day funding options may be available depending on your account setup.

How secure are transactions processed through SecureSwipe Payments?

Security is our top priority. We offer PCI-compliant encryption, fraud protection tools, and advanced security measures to protect both merchants and customers.

Fees & Pricing

What are your fees for payment processing?

We offer transparent, competitive pricing with no hidden fees. Pricing depends on your business type and transaction volume. Contact us for a customized quote.

Are there setup or cancellation fees?

We believe in flexibility—no hidden setup or cancellation fees!

Equipment & Integration

Do you provide POS systems and payment terminals?

Yes! We offer a variety of point-of-sale (POS) systems, card readers, and mobile payment solutions to fit your business needs.

How secure are transactions processed through SecureSwipe Payments?

Absolutely! We support seamless integration with popular e-commerce platforms (Shopify, WooCommerce, BigCommerce, etc.), accounting software, and custom POS systems.

Support & Troubleshooting

What if I have issues with my payment processing?

We offer 24/7 customer support to ensure your business runs smoothly. If you encounter any issues, our expert team is here to help.

How do I contact customer support?

You can reach us via phone, email, or our online support portal for quick assistance.

      EXCELLENT  
   Based on 15 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Jodi Cohen 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have had a great experience with SecureSwipe Payments since going online with them this month. Riley has been so great to work with and makes it so easy. Response time is fast and he is so pleasant to work with. We highly recommend SecureSwipe Payments.
  
 
      Posted on Google  
   
   Andrew McGee 
 
 
 
 Trustindex verifies that the original source of the review is Google. Found out about them when searching for a solution online — everything was super easy and we got a great rate
  
 
      Posted on Google  
   
   Colson Williams 
 
 
 
 Trustindex verifies that the original source of the review is Google. From day one, Riley and his team provided personal, responsive service that you just don’t get with the big processors. They made the transition smooth, answered all our questions, and set us up with exactly what we needed—no upselling, no confusion. We love knowing we have a local partner who genuinely cares about our success. The transparent pricing, fast deposits, and easy-to-use equipment have made our day-to-day operations much more efficient. Highly recommend SecureSwipe to any business owner looking for a better way to process payments
  
 
      Posted on Google  
   
   Paul Lenz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Best in class payments solution, but even more important a local RVA business that takes customer success seriously. Riley and his team are always available and responsive to customer needs and inquiries. Would use no other payment system.
  
 
      Posted on Google  
   
   Liv Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hands down the best credit card processing company to work with especially for small business owners. Riley is an absolute delight and goes above and beyond when it comes to customer service.
  
 
      Posted on Google  
   
   Michele Lee Blakeney 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company to be working with.  Riley and the team are there to help if any issues arise.  I never felt I was navigating on my own. It truly feels like you are one team.
  
 
      Posted on Google  
   
   Scott Johnson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Riley offers best in class payment services to his clients. He is personable and he is not just your payments guy, he is a friend. I will only trust Riley with my payments for any business I start.
  
 
      Posted on Google  
   
   Mad Dawg Mechanical llc 
 
 
 
 Trustindex verifies that the original source of the review is Google. Riley is great to work with, awesome customer service and support. Transaction prices are unbeatable. Simply the best credit card processing company hands down.
  
 
      Posted on Google  
   
   khang nathan ngo 
 
 
 
 Trustindex verifies that the original source of the review is Google. i had a great experience with riley and his team , i know riley since 2023 and his service is impeccable  he is very easily to reach out for any customer service need i hope to continue to work with riley and his company years to come
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

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